Image monitoring
Real-time image monitoring helps our team check the output from your capture points.
MAINTENANCE & SUPPORTTHROUGHOUT YOUR CONTRACT
Great moments.
Reliable support.
From the first photo to the next software update, our creative and technical teams keep looking after your Picento system.
How we support you ↓01 / CONNECTED TO YOUR SYSTEMMONITOR. MAINTAIN. RESPOND.
On site with you.
Connected to us.
Our remote tools give our team a clear view of how your photography system is performing.
We monitor images in real time, manage software updates and remotely control cameras and computer systems. This helps us investigate issues and carry out supported fixes without waiting for a site visit.
Our priority is a consistent experience for your venue and your guests, with ongoing maintenance and support throughout the contract.
Remote control
Remote access to cameras and computer systems supports investigation and troubleshooting.
Software updates
Online software management helps us maintain and update your system throughout the partnership.
02 / EQUIPMENT THAT’S EASY TO MAINTAINLESS TIME OUT OF ACTION
Ready for a
quick replacement.
Picento equipment is designed to be hot-swappable: individual components can be replaced quickly when hardware needs attention.
This practical approach helps minimise downtime and gives our maintenance team a straightforward route to restoring service.
DESIGNED FOR CONTINUITY
Independent units
Each unit operates independently, helping the rest of the system remain in use if one unit needs attention.
SUPPORT THAT CONTINUES
Throughout the contract
Maintenance is part of the ongoing partnership. We keep supporting the equipment and software after installation.
03 / OUR RESPONSE TARGETSCLEAR EXPECTATIONS
When you need us,
we’re ready to respond.
24hours
Enquiry response
Our customer service team aims to respond to all enquiries within 24 hours of receiving them.
24–48hours
Return to service
Our target is to have units requiring attention back up and running within 24–48 hours, subject to the availability of manufacturer parts and supplies where needed.
Response and restoration are different: our team may respond while a hardware repair or replacement is still in progress.
04 / PEOPLE BEHIND THE SYSTEMCREATIVE THINKING. TECHNICAL CARE.
One team.
Looking after
the whole experience.
Our creative, software and maintenance teams work together.
The creative team understands how the photo should look and feel. Our software team looks after the digital experience, while our maintenance team supports the equipment that captures and delivers each image.
That connection helps us look after both the guest experience and the system behind it, with a clear route for your venue to raise questions or report a problem.
Speak to the team ↗LET’S KEEP THINGS RUNNINGCONTACT PICENTO
A question?
We’re here to help.
For an existing installation, please include your venue, the unit affected and a brief description of the issue so we can investigate.
Stephen Lee
Managing Director
steve@picento.com ↗07785 587920Lee Fisher
Operations Director
lee@picento.com ↗07775 556985